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We write further to your message sent 7th November 2013 concerning the regrettable incident to your baggage and wish to offer you our apologies for the inconvenience caused to you on this occasion.
In order to assist us with your claim, we would be grateful if you could send us the following supporting documents on the link in the bottom of this email mentioned:
Bank transfer details including the IBAN (International Bank Account Number - e. g. ES29 6016 1331 9268 194654115) together with the SWIFT code, bank name, currency of your account, full name and address of the Account holder
The receipt for the cost of repair to your baggage or a written confirmation from the stockist with the following specifications:
The age and the current value of the damaged baggage
The type of damage inflicted to the bag
A confirmation that the suitcase cannot be satisfactorily repaired
The original purchase receipt for the damaged case or the receipt for the exact replacement case
A written declaration from Mr Ruan authorizing you to claim on his behalf; this is important as the baggage in question was checked-in under the name of Mr Ruan
The baggage tag
Please, enclose to your correspondence the copy of our letter for easier location of your file.
We thank you for your cooperation.
Yours sincerely,
E.Gonzalez
Europe Baggage Claim Centre
Should you wish to reply to this e-mail, or check the status of your request, please use the following link to send us your message: Click here
Air France - Europe
Baggage Claim Centre
TSA 21235
75564 Paris Cedex 12
FRANCE
Fax: +34 912 70 24 73
Tlf: +34 902 20 70 90 (Mo-Fr: 8:00 - 20:00; Sa: 9:00 - 17:30)
The data and information contained in this message may be confidential and subject to professional secrecy and is intended for the exclusive use of the recipient at the address shown above. If you receive this message by mistake, we ask you not to copy, use or disclose it. Please notify this error to the sender immediately and delete this message from your system. Société Air France - Limited company with capital of 126,748,775 euros - Bobigny register of companies (France) 420 495 178 - 45, rue de Paris, 95 747 Roissy CDG CEDEX Koninklijke Luchtvaart Maatschappij N.V. (also known as KLM Royal Dutch Airlines) is registered in Amstelveen, The Netherlands, with registered number 33014286.来自: iPhone客户端 |
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发表于 2013-11-20 12:35:07
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发表于 2013-11-20 12:54:57
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发表于 2013-11-22 01:07:44