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马德里陈浩南

URKALIA GROUP公司

一直扎根西班牙

                               
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URKALIA GROUP公司一直扎根西班牙，凭籍多年经验的管理团队，稳健的长远发展方针，加上创新务实的市场策划，令URKALIA GROUP业务蒸蒸日上。
URKALIA GROUP公司在西班牙房地产行业中的市场占有率一直名列前茅，主要业务为酒店投资/买卖及法律服务，国际金流服务。
URKALIA GROUP在西班牙北部的北部地区投资开发建设中拥有一个极尽奢华的四星级度假村酒店，此酒店将拥有合法的执照照及多间美食餐厅，位置环境及配套设施 均占尽优势，设计风格亦具特色。

URKALIA GROUP

筹备中的度假村酒店 高薪招聘

Account Manager, Global Premium Marketing

POSITION SUMMARY

The Account Manager, Global Premium Marketing (International) is responsible for assisting the Executive Manager, Global Premium Marketing in customer development and customer retention for the VIP market. Account Manager, Global Premium Marketing assists to organize marketing trips for the department and participates in events and promotions for Urkalia Group. Account Manager, Global Premium Marketing works closely with the VIP Services team in ensuring that a high standard of guest relations is provided to all VIP patrons, in accordance with established service standards.

PRIMARY RESPONSIBILITIES

Promotes VIP services and products for premium customers of Urkalia Group.  

Retains VIP customers and increases loyalty by serving as their personal contact and ensuring excellent customer service is delivered.  

Keeps abreast with the latest information regarding Urkalia Group's VIP Customer Memberships, Loyalty Programmes and all other promotions.  

Liaises with the VIP Services team to ensure that VIP customers experience a remarkable visit.  

Ensures that VIP customer programmes are established, marketed and implemented in an efficient manner.  

Meets and greets VIP customers when needed.  

Leads familiarisation tours within Urkalia Group for both internal and external customers.  

Knowledgeable of events happening inside the property and around Spain.  

Performs other administrative tasks or projects as assigned by the Executive Manager, Global Premium Marketing.

Complies with all relevant local and corporate laws, rules & regulations, policies and procedures at all times.  

Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.

KEY PERFORMANCE INDICATORS

Customer Service

• Ensures that all customers enjoy a positive experience which results to brand loyalty.
  
  

• Ensures delivery of excellent and exceptional customer service in accordance with Urkalia Group service standards.
  
  

• Communicates information regarding new high-potential customers to relevant Marketing Office. Strong product knowledge.
  
  
  

Experience

• Experience in a Casino Hosting role is essential.
  
  

• Experience in customer service is required Knowledgeable in Europe culture with a focus on the gaming market segment.
  
  

Skills / Competencies

• Excellent communication (verbal and written), interpersonal skills and presentation.
• Excellent organisational and time management skills Have leadership skills in customer service.
  
  

Other Attributes

• Diplomatic with customers, assertive with direct reports without being aggressive.
  
  

• Possesses the following traits - Flexibility, approachable, exemplifies integrity, enthusiastic, highly motivated, organized, cooperative, efficient, has a sense of humour, pays attention to detail.
  
  

• Excellent grooming, hygiene, and presentation. Motivating, ability to positively boost team morale.
  
  

• Ability to build rapport with all customers - both external and internal. Ability to maintain confidentiality and action sensitive issues with discretion.
  
  

• Ability to field disputes, escalating where required along with all pertinent information.
  
  

• Ability to work efficiently under pressure and as a team.
  
  

上班地点

西班牙Barcelona / Bilbao

（须全球出差）

薪资/福利

基本薪资3.000欧元＋绩效奖金

福利 : 面议

不论您身在西班牙

或是在西班牙以外的地区

欢迎具有酒店或赌场多年工作经验

的有志之士加入我们的团队

符合条件者，请备中/英文简历(含个人照片)

E-mail至：Partner@urkalia-group.com

                               
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