马德里华为招聘Customer service Operations Specialist

HHHRRRA

Customer service Operations Specialist (Madrid)

Our vision for our future Customerservice Operations Specialist will play a key role in the success ofthe business, ensuring that our customer receive the best possible experience.

As the Customer serviceOperations Specialist, you will be working with a truly dynamic team. Theideal candidate will work closely with our Customer service team to improve ourinternal processes and providing valuable feedback on product performance.

Main responsibilities:

Track un-closure cases and follow up to closed

• Diligently follow up with     customers, especially when an issue cannot complex be resolved quickly and     provide update throughout resolution process. Develop improvement actions     in a timely manner, coordinate related departments to solve problems, and     close the issue in a timely manner;
  
• Monitor ongoing customer     interactions, ensuring customer needs are being met and services are     aligned.
  
• Review the data collected     from VOC tools to modify it with the right classify, to keep the tool     improve classification accuracy.
  

TOP common issue identify and follow up

• Identify common top issues,     analyze root causes, and develop improvement plans until they all closed.
  

Track un-closure cases and follow up to closed

• Track the consumers’ cases     that have not closed, and follow up until all closed
  
• Improve     the service process and satisfaction based on voice of consumers
  

Timely collect andanalysis the voice of consumers, which are used to improve service process andoverall satisfaction

Requirements:

• Familiar with working in a     multi-culture environment with excellent communication skills.
  
• Proficient in office     software applications, Word and Excel.
  
• Able to manage a diverse     workload.
  
• Able to make sound     judgments, while understanding and balancing the needs of the customer as     well as the needs of the company
  
• Excellent written and verbal     communication skills.
  
• Ability to effectively     prepare written documentation in a clear and concise style
  
• Good English proficiency     plus a strong relevant native language (relevant to supporting site, exp.     Chinese, French, Germany, Polish, Turkish are preferred)
  
• Strong knowledge in consumer     technology product groups such as software, knowledgebase.
  
• Minimum 2 years working     experience and 1 year relevant experience in similar background
  

Notice: Applicants must be eligible to work in Spain.具备有效的工作居留

Location:Madrid,Spain.

英语可作为工作语言