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The landscape of finance and technology is completely changing. At Boost, we’re at the forefront of that change. Our team of security experts, engineers, designers, and payment industry veterans is excited about shaping the future, and equipping our clients with the tools and knowledge they need to succeed in this new reality.
We’re a diverse group of thinkers and doers. We continually invent and reinvent software solutions so businesses can rise above the competition. From disruptive fintech to cutting-edge encryption, we are all about thinking big and bringing our razor-sharp ideas to life.
We’re not bogged down by process or limited by lack of aspiration. And we trust each other to make intelligent decisions, to challenge, change, improve and perfect. It’s a culture where forward-thinkers like you can be fearless.
Your Mission: We are seeking an Account Manager to work closely with our clients, international partners, and development team. Your mission is to manage and nurture client relationships while ensuring the delivery of high-quality services. The ideal candidate is a proactive problem-solver with a business background and a keen interest in client relationship management and data analysis. You will be instrumental in solving challenges and providing exceptional service.
Although this position is not technical, an interest in Tech, ECommerce, and Startups is essential to excel in this role.
What You'll Do:
- Maintain daily communication with clients
- Solve operational and basic technical issues for clients
- Check providers’ performance daily and work with them to offer clients a good and stable service
- Building knowledge of our system, providers, and clients
- Assist in creating/updating online documents
- Take ownership of client accounts
Response to various requests from the clients and provide better and quicker client support - Use data analysis skills to monitor account status and take necessary reaction
- Introduce our new products to clients and work with different teams to make the deal
- According to clients' status and requirements, plan to proactively build a stronger relationship, and generate more income
What You'll Bring:
- Client relations and communication and attention to detail.
- Critical and logical thinking, troubleshooting, and problem-solving
- Time management and prioritization - our developer team are across two time zones.
- Stress management
- Data analysis
- Desire to learn everything in order to build a clear view of our system / solutions and always keep your knowledge most updated
- Ability to assimilate new concepts quickly, understand the customer needs and discuss them with the development team in a clear and concise manner
- Language requirement: English (Professional working proficiency)
- Availability to work on-call shifts, to support our 24/7 client platform.
Bonus points:
- Ability to speak fluent Mandarin
- Experience working with Fintech or iGaming products.
- Can read and write Vietnamese, Thai, Japanese or Korean
Perks:
- Work from home or from our office in the centre of Málaga
- Challenging and exciting projects at an innovative international company that uses cutting-edge tech
- Competitive salary with flexible compensation plan
- Flexible working hours
- 25 paid vacation days + public holidays
- Private health insurance
- Free English/Spanish lessons
- Amazing office in Málaga city centre
- Free parking provided if needed
- Ongoing learning and professional development opportunities
- Office perks including games console, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etc
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